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Frequently Asked Questions
SHIPPING
What countries do you serve?
United Kindom, Italy, France, Nethelands, Belgium, Denmark, Sweden, Norway, Ireland, Austria, Germany, Russia, Belarus， Singapore, South Korea, United States, Canada, Australia
If your country is not listed, please contact us.
If your country is not listed, please contact us.
How long will it take to get my package?
We choose the most cost-effective and fast line according to different country. The shipping time is for reference, :
The mcfashion will help you choose the most suitable line, or you can contact us for more information.
| Shipping Method | Feature and Reference time |
| Economic Carrier | Features: Cheap and fast, such as EUB.
Reference time: 7-15 workign days |
|---|---|
| Exclusive Carrier | Features:Exclusive logistics line opened only in some countries, with greater speed advantage.
Reference time: 5-10 working days (To Rusia takes 16-20 workign days) |
| Standard Carrier | Features: Stable lines and easy customs clearance, such as EMS/DHL-SA/DHL-HK,etc.
Reference time: 3-15 working days |
What if the package is returned by customs?
If your parcel has been sent abroad, but it is returned because of the " unqualified international security ", "no sign" , "address unknown", "out for deliver" and other reasons , you are responsible for redelivery fee.
What if the parcel is seized by the customs?
If the parcel is seized by the customs, you can contact us to place a new order. In the new order, you only need to pay 50% of the cost of the original order commodity price. If the goods are out of stock or you don't want them, you can apply for a refund of 50% of the original order commodity amount.
PAYMENT
How to use the coupon code?
Enter your unique discount code on the checkout page, and the discount amount will be automatically deducted. If you encounter payment problems, please feel free to contact/leave a message to us.
Is buying on-line safe?
The production of this site adopts protective measures such as identity verification and data verification, and any of your reservation information will not be arbitrarily leaked by us; the security of online payment is guaranteed by third-party payment companies (such as Paypal, Wechat, Alipay). After the user chooses to pay online, he has actually left the server of this website and reached the payment gateway of the payment company when he needs to fill in the account information. Payment gateways use the internationally popular SSL or SET encryption method to ensure that any of your information will not be stolen by anyone. Because online payment is done in the payment gateway, users don’t have to worry about leaking your bank card information through this site.
Order & Retunrs
How do I place an Order and Pay?
Step1: Register as a member
Step2: Add your purchased goods to the shopping cart, click on checkout
Step3: Add/select address information, click to pay
Step4: Enter the third-party payment platform, register/log in to your platform account
Step5: In the payment order remarks column, note the order number of MCFAHSION, and select the payment method (currently supports Paypal, Alipay, Wechat and bank transfer)
Step6: After completing the payment, we will review and arrange delivery within 24 hours
Step2: Add your purchased goods to the shopping cart, click on checkout
Step3: Add/select address information, click to pay
Step4: Enter the third-party payment platform, register/log in to your platform account
Step5: In the payment order remarks column, note the order number of MCFAHSION, and select the payment method (currently supports Paypal, Alipay, Wechat and bank transfer)
Step6: After completing the payment, we will review and arrange delivery within 24 hours
What kind of product quality assurance does MCF provide?
All products of MCFASHION will be strictly inspected before shipment:
• Check the color: the standard product color provided by the merchant shall prevail. The actual product and the website picture may be slightly different due to the shooting environment or display equipment.
• Check the size: the size provided by the merchant shall prevail, different products may have certain size errors (subject to the introduction on the product details page)
• Check the model: check the batch and model of the product, and the model of the gift randomly presented is subject to the information provided by the merchant
• Check quality: check for serious quality problems, such as damage, large area stains, obvious printing errors, etc. Normal defects within 1cm in diameter are within the acceptable range and are not a quality problem
• Check the color: the standard product color provided by the merchant shall prevail. The actual product and the website picture may be slightly different due to the shooting environment or display equipment.
• Check the size: the size provided by the merchant shall prevail, different products may have certain size errors (subject to the introduction on the product details page)
• Check the model: check the batch and model of the product, and the model of the gift randomly presented is subject to the information provided by the merchant
• Check quality: check for serious quality problems, such as damage, large area stains, obvious printing errors, etc. Normal defects within 1cm in diameter are within the acceptable range and are not a quality problem
What is a 30/7 day return promise?
Within 30 days from the date of shipment, or within 7 days from the date when the international logistics information shows "sign-for", if you need to return/refund, you can apply for customer service. (Reminder: Please check whether the outer packaging is severely damaged before signing for the goods. If there is severe damage, please take a picture and provide it to us and refuse to sign the package)
• Within 30 days after delivery or within 5 days after delivery, you can apply due to product quality problems, and must provide
-The front and back packaging photos of its packaging
-Photos or videos of defective goods
After approval by the customer service, the user shall send it back by registered Airmail and keep the invoice receipt. The customer service handles it according to the screenshot of the receipt. If the shipping cost is less than 60% of the product value and less than US$40, MCF will pay all postage. If it exceeds, contact customer service for negotiation.
• Within 90 days after delivery, or within 30 days after delivery: After the quality problem application is approved by the customer service, it can be returned by registered airmail. The reimbursed return shipping fee is 35% of the value of the product, not more than 40 US dollars.
• Delivery time more than 90 days, no after-sales assurance.
• No reason to return or exchange: support within 10 days after receiving the goods, the user bears the two-way freight.
• Within 30 days after delivery or within 5 days after delivery, you can apply due to product quality problems, and must provide
-The front and back packaging photos of its packaging
-Photos or videos of defective goods
After approval by the customer service, the user shall send it back by registered Airmail and keep the invoice receipt. The customer service handles it according to the screenshot of the receipt. If the shipping cost is less than 60% of the product value and less than US$40, MCF will pay all postage. If it exceeds, contact customer service for negotiation.
• Within 90 days after delivery, or within 30 days after delivery: After the quality problem application is approved by the customer service, it can be returned by registered airmail. The reimbursed return shipping fee is 35% of the value of the product, not more than 40 US dollars.
• Delivery time more than 90 days, no after-sales assurance.
• No reason to return or exchange: support within 10 days after receiving the goods, the user bears the two-way freight.
What circumstances (within the time limit for returns) are not covered by the return guarantee?
| Commodity categories | The following circumstances do not provide return assurance |
| Underwear | 1. The outer packaging is seriously damaged
2. Commodities that have been washed, unlabeled or tested |
|---|---|
| Clothing/jewelry/bags | 1. The outer packaging is seriously damaged
2. Commodities that have been washed and removed 3. Products with non-quality problems such as threaded heads, small defects within 1cm in diameter, and normal error ranges 4. Once the gift is sold, no return or exchange is supported |
| Electronic digital and accessories | 1. Problems caused by improper use or storage
2. The product description indicates that the merchant does not support any after-sale special products 3. The product description indicates that the product cannot be returned or exchanged once it has been opened or used |